Keeping customers happy is important, and allowing them to access your services out of hours is vital. Even though answers can be found on the internet, the majority of business is still completed over the phone. Setting up an after-hours answering service will help you drive sales upwards and keep your customers happy.
Customer Satisfaction
Keeping customers satisfied is what running a business is all about. Even today, a large portion of people find the human touch beats internet-based solutions. When a customer calls your business after hours and they are greeted by dead phone lines, they will likely take their business elsewhere. By simply having someone available to answer queries, you are much more likely to boost customer satisfaction. This alone should be enough to encourage you to have an after hours answering service irvine, but we shall continue.
Reputation
People speak and customers are constantly reviewing businesses online and in public in this day and age. If they call you and can’t get through, they will tell the entire world. However, if you have an after-hours answering service, you will be praised online and word will spread of your customer service. Being known for quality customer service is important in today’s world.
Global Outreach
Once upon a time, the only people calling your business were locals. However, now, thanks to such cheap costs of international calls, you can be contacted by anyone across the world. Making sure your business is accessible after hours means that you stand more chance of being used by people in different time zones. If your business is online to be found worldwide, you need to do your best to ensure you can deliver.
Increasing Sales
Everything in the above comes down to increasing sales. Being available for extended hours means that you can catch customers 24/7.
Customer service is important and being available out of business hours will help you deliver. Through having an after-hours phone service, you will increase your sales and boost the chances of being positively reviewed online. With all this technology, the classic phone still wins.