Privacy Policy

D Clean House (“we”, “us”, “our”, “Company”) operates dcleanhouse.in (“Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or use our dry cleaning and related services.

By accessing or using our Website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

You voluntarily provide this when you:

  • Book services (pickup/delivery)
  • Create an account
  • Contact customer support
    Examples include:
  • Name
  • Email address
  • Phone number
  • Postal/delivery address
  • Payment information (card/token details)

1.2 Automatically Collected Information

When you visit the Website:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
    This may be collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services
  • Process orders and bookings
  • Respond to your inquiries and support requests
  • Communicate service updates, offers, and promotions (only with your consent)
  • Personalize your experience
  • Analyze trends and Website usage

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Enable essential site functionality
  • Improve performance and user experience
  • Analyze site usage

You can disable cookies in your browser settings; however, this may limit some features.

4. Information Sharing

We may share your information with:

  • Service Providers & Partners: Third parties who help us operate the business (e.g., payment processors, delivery partners)
  • Legal & Compliance: When required by law, regulation, legal process, or enforceable governmental request
  • Business Transfers: If the Company is involved in a merger, acquisition, or sale of assets

We do not sell or rent your personal information to unaffiliated third parties.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Accessing your personal data
  • Correcting inaccuracies
  • Requesting deletion
  • Withdrawing consent for marketing communications

To exercise these rights, contact us at the details below.

7. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will take steps to delete it.

8. Links to Other Websites

Our Website may contain links to third‑party sites. We are not responsible for their content or privacy practices. Review their privacy policies separately.

9. Policy Changes

We may update this Privacy Policy periodically. We will post the updated policy here and revise the effective date. Continued use after changes signifies acceptance.

10. Consent

By submitting your details through our forms, you consent to us collecting and using your personal information as outlined in this policy. You also authorize us to contact you via SMS, RCS, email, or phone for informational or promotional purposes.

11. Contact Us

Address: Street No. 13, Main Market, Near Cooperative Bank, Gurbax Colony, Patiala
Phone: +91 98888-99030
Email: info@dcleanhouse.in

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